These terms and conditions apply to Warranty for Rebotec Australia.
In the event that you have a warranty claim in respect of a product purchased, you will be asked to return the relevant product to distributor where the product was purchased.
We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and Rebotec Australia accepts no liability for any damage that may occur in transit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
General warranty for Rebotec products
The warranty would be adversely affected if the customer’s responsibility of servicing and/or daily maintenance is not carried out according to the guidelines and intervals prescribed by the supplier and/or stated in the manual.
The warranty can only be sustained if the Rebotec product is in use in the same country where it was purchased and if the product can be identified by the serial number.
The warranty does not cover accidental damage, including damage caused by misuse or neglect. The warranty does not extend to non-durable parts, which are subject to normal wear and tear and need periodic replacement.
The warranty is null and void if non-original Rebotec parts/accessories are used, or if the product is repaired or altered by anyone other than an authorised Rebotec representative or by trained personnel officially recognized by Rebotec for repair and maintenance of Rebotec products.
The warranty is given by Rebotec or, subsequently, a Rebotec product dealer.
If the Product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the Product; If the factory-applied serial number has been altered or removed from the Product;
Which has suffered damage, malfunction or failure resulting from alterations, any alterations (hardware or software), accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product;
To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Warranty
Terms and Conditions
To any third-party software or hardware not contained in the Product as originally configured by the manufacturer;
To any failure, to the extent that the failure is not a failure of the Product to perform in accordance with its specifications;
To replacement or repair of any consumables (including batteries, projector lamps and cables), or lost parts or accessories;
To service and support of any software operating system or application installed on any Product, except to assist in restoring the Product to its factory default settings; or;
To service of any product whilst it is outside Australia.
To the full extent permitted by law
Rebotec Australia will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
Rebotec Australia aggregate liability in respect of all claims under Warranty shall not exceed the original purchase price of the Product or, at Rebotec Australia option, replacement of the Product with a like or similar Product.
Rebotec Australia excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.
Warranty do not apply
To consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
To cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
To damage caused by use with another product;
To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
To damage caused by operating the Product outside any guidelines published for use;
To damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Rebotec Australia;
To a Product that has been modified to alter functionality or capability without the written permission of Rebotec Australia, including but not limited to installation of custom firmware or other software;
To defects caused by normal wear and tear or otherwise due to the normal ageing of the Product,
If any serial number has been removed or defaced from the Product,
If the product is stolen or Rebotec Australia reasonably believes that the product is stolen based on information provided by law enforcement authorities, or
Where proof of purchase (invoice or paid Order confirmation) cannot be provided.